/* ==========================================================================
   BITCHAIN PRO X — 24/7 CUSTOMER SUPPORT & LIVE CHAT SYSTEM
   Interactive Real-time User Support Widget & Modal
   ========================================================================== */

/* Floating Support Button */
.floating-support-btn {
  position: fixed;
  bottom: 26px;
  right: 26px;
  z-index: 998;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 20px 12px 16px;
  background: linear-gradient(135deg, #7b2cbf 0%, #3a0ca3 100%);
  border: 1px solid rgba(199, 125, 255, 0.45);
  border-radius: 50px;
  color: #ffffff;
  font-family: var(--font-heading, 'Inter', sans-serif);
  font-size: 0.9rem;
  font-weight: 700;
  cursor: pointer;
  box-shadow: 0 8px 28px rgba(123, 44, 191, 0.45), 0 0 15px rgba(0, 245, 212, 0.15);
  transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.floating-support-btn:hover {
  transform: translateY(-4px) scale(1.03);
  box-shadow: 0 12px 35px rgba(123, 44, 191, 0.65), 0 0 25px rgba(0, 245, 212, 0.35);
  border-color: rgba(0, 245, 212, 0.6);
}

.floating-support-icon {
  font-size: 1.25rem;
  line-height: 1;
  display: flex;
  align-items: center;
  justify-content: center;
}

.floating-support-label {
  letter-spacing: 0.5px;
}

.floating-support-pulse {
  position: absolute;
  top: -2px;
  left: -2px;
  right: -2px;
  bottom: -2px;
  border-radius: 50px;
  border: 2px solid #00f5d4;
  opacity: 0;
  animation: supportPulse 2.5s infinite;
  pointer-events: none;
}

@keyframes supportPulse {
  0% { transform: scale(1); opacity: 0.8; }
  50% { transform: scale(1.08); opacity: 0; }
  100% { transform: scale(1.12); opacity: 0; }
}

.floating-support-badge {
  position: absolute;
  top: -6px;
  right: -4px;
  background: #ff0055;
  color: #fff;
  font-size: 0.72rem;
  font-weight: 900;
  width: 20px;
  height: 20px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 2px 8px rgba(255, 0, 85, 0.5);
  border: 2px solid #0a0518;
}

/* Modal Backdrop */
.support-modal-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(5, 2, 14, 0.82);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  z-index: 10000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 16px;
  opacity: 0;
  visibility: hidden;
  transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.support-modal-backdrop.active {
  opacity: 1;
  visibility: visible;
}

/* Support Card Dialog */
.support-modal-card {
  width: 100%;
  max-width: 580px;
  height: 680px;
  max-height: 90vh;
  background: linear-gradient(180deg, rgba(22, 9, 51, 0.98) 0%, rgba(12, 5, 30, 0.99) 100%);
  border: 1px solid rgba(199, 125, 255, 0.3);
  border-radius: 20px;
  box-shadow: 0 20px 60px rgba(0, 0, 0, 0.8), 0 0 35px rgba(123, 44, 191, 0.25);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  transform: scale(0.94) translateY(20px);
  transition: all 0.3s cubic-bezier(0.34, 1.56, 0.64, 1);
}

.support-modal-backdrop.active .support-modal-card {
  transform: scale(1) translateY(0);
}

/* Modal Header */
.support-modal-header {
  padding: 18px 22px;
  background: linear-gradient(90deg, rgba(38, 14, 84, 0.6) 0%, rgba(20, 8, 48, 0.4) 100%);
  border-bottom: 1px solid rgba(199, 125, 255, 0.2);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.support-header-left {
  display: flex;
  align-items: center;
  gap: 12px;
}

.support-header-avatar {
  width: 44px;
  height: 44px;
  border-radius: 12px;
  background: linear-gradient(135deg, rgba(0, 245, 212, 0.2) 0%, rgba(123, 44, 191, 0.3) 100%);
  border: 1px solid rgba(0, 245, 212, 0.4);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.4rem;
  box-shadow: 0 0 14px rgba(0, 245, 212, 0.2);
}

.support-header-title {
  font-family: var(--font-heading, 'Inter', sans-serif);
  font-size: 1.05rem;
  font-weight: 800;
  color: #ffffff;
  letter-spacing: 0.3px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.support-header-status {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 0.74rem;
  color: #00f5d4;
  font-weight: 600;
  margin-top: 2px;
}

.status-dot-pulse {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #00f5d4;
  box-shadow: 0 0 8px #00f5d4;
  animation: dotPulse 1.8s infinite;
}

@keyframes dotPulse {
  0% { opacity: 0.5; transform: scale(0.9); }
  50% { opacity: 1; transform: scale(1.2); }
  100% { opacity: 0.5; transform: scale(0.9); }
}

.support-header-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.support-btn-icon {
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.12);
  color: #e0aaff;
  width: 34px;
  height: 34px;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  font-size: 1rem;
  transition: all 0.2s ease;
}

.support-btn-icon:hover {
  background: rgba(255, 255, 255, 0.15);
  color: #ffffff;
  border-color: rgba(199, 125, 255, 0.4);
}

/* Support Tabs Navigation */
.support-tabs-bar {
  display: flex;
  padding: 8px 18px 0;
  background: rgba(10, 4, 25, 0.6);
  border-bottom: 1px solid rgba(199, 125, 255, 0.12);
  gap: 8px;
}

.support-tab-btn {
  padding: 10px 18px;
  background: transparent;
  border: none;
  border-bottom: 2px solid transparent;
  color: var(--text-muted, #9d9db5);
  font-family: var(--font-heading, 'Inter', sans-serif);
  font-size: 0.84rem;
  font-weight: 700;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 8px;
  transition: all 0.2s ease;
}

.support-tab-btn.active {
  color: #00f5d4;
  border-bottom-color: #00f5d4;
  text-shadow: 0 0 10px rgba(0, 245, 212, 0.3);
}

.support-tab-btn:hover:not(.active) {
  color: #ffffff;
}

/* Modal Body Content */
.support-modal-body {
  flex: 1;
  overflow-y: auto;
  padding: 20px;
  display: flex;
  flex-direction: column;
}

/* Form Styles */
.support-form-group {
  margin-bottom: 16px;
}

.support-form-label {
  display: block;
  font-size: 0.8rem;
  font-weight: 700;
  color: #e0aaff;
  margin-bottom: 6px;
  letter-spacing: 0.3px;
}

.support-form-input,
.support-form-select,
.support-form-textarea {
  width: 100%;
  padding: 12px 14px;
  background: rgba(12, 5, 30, 0.85);
  border: 1px solid rgba(199, 125, 255, 0.25);
  border-radius: 10px;
  color: #ffffff;
  font-family: inherit;
  font-size: 0.88rem;
  outline: none;
  transition: all 0.25s ease;
  box-sizing: border-box;
}

.support-form-input:focus,
.support-form-select:focus,
.support-form-textarea:focus {
  border-color: #00f5d4;
  background: rgba(18, 8, 44, 0.95);
  box-shadow: 0 0 15px rgba(0, 245, 212, 0.2);
}

.support-form-input:disabled {
  background: rgba(255, 255, 255, 0.04);
  color: rgba(255, 255, 255, 0.6);
  cursor: not-allowed;
}

.support-form-textarea {
  resize: vertical;
  min-height: 110px;
  line-height: 1.5;
}

.support-form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}

.support-submit-btn {
  width: 100%;
  padding: 14px;
  background: linear-gradient(135deg, #7b2cbf 0%, #00f5d4 100%);
  border: none;
  border-radius: 12px;
  color: #ffffff;
  font-family: var(--font-heading, 'Inter', sans-serif);
  font-size: 0.95rem;
  font-weight: 800;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  box-shadow: 0 6px 20px rgba(123, 44, 191, 0.4);
  transition: all 0.25s ease;
  margin-top: 10px;
}

.support-submit-btn:hover {
  transform: translateY(-2px);
  box-shadow: 0 10px 30px rgba(0, 245, 212, 0.4);
}

.support-submit-btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
  transform: none;
}

/* Chat Room Styles */
.support-chat-room {
  display: flex;
  flex-direction: column;
  height: 100%;
}

.support-chat-top-info {
  background: rgba(123, 44, 191, 0.12);
  border: 1px solid rgba(199, 125, 255, 0.2);
  border-radius: 10px;
  padding: 10px 14px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 14px;
}

.support-chat-subject {
  font-size: 0.88rem;
  font-weight: 700;
  color: #ffffff;
}

.support-ticket-badge {
  padding: 3px 8px;
  border-radius: 20px;
  font-size: 0.68rem;
  font-weight: 800;
  text-transform: uppercase;
}

.support-ticket-badge.open {
  background: rgba(0, 245, 212, 0.15);
  border: 1px solid rgba(0, 245, 212, 0.4);
  color: #00f5d4;
}

.support-ticket-badge.resolved {
  background: rgba(255, 209, 102, 0.15);
  border: 1px solid rgba(255, 209, 102, 0.4);
  color: #ffd166;
}

/* Chat Messages Container */
.support-messages-stream {
  flex: 1;
  overflow-y: auto;
  padding: 10px 4px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

/* Message Bubbles */
.support-msg {
  display: flex;
  flex-direction: column;
  max-width: 80%;
  animation: fadeInMsg 0.25s ease;
}

@keyframes fadeInMsg {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.support-msg.user {
  align-self: flex-end;
  align-items: flex-end;
}

.support-msg.admin {
  align-self: flex-start;
  align-items: flex-start;
}

.support-msg-bubble {
  padding: 12px 16px;
  border-radius: 16px;
  font-size: 0.88rem;
  line-height: 1.5;
  word-break: break-word;
  box-shadow: 0 4px 14px rgba(0, 0, 0, 0.3);
}

.support-msg.user .support-msg-bubble {
  background: linear-gradient(135deg, #7b2cbf 0%, #5a189a 100%);
  color: #ffffff;
  border: 1px solid rgba(199, 125, 255, 0.4);
  border-bottom-right-radius: 4px;
}

.support-msg.admin .support-msg-bubble {
  background: linear-gradient(135deg, rgba(16, 37, 66, 0.95) 0%, rgba(10, 24, 48, 0.98) 100%);
  color: #e0f2fe;
  border: 1px solid rgba(0, 245, 212, 0.35);
  border-bottom-left-radius: 4px;
  box-shadow: 0 0 16px rgba(0, 245, 212, 0.1);
}

.support-msg-sender {
  font-size: 0.72rem;
  font-weight: 700;
  margin-bottom: 4px;
  display: flex;
  align-items: center;
  gap: 4px;
}

.support-msg.admin .support-msg-sender {
  color: #00f5d4;
}

.support-msg.user .support-msg-sender {
  color: #e0aaff;
}

.support-msg-time {
  font-size: 0.68rem;
  color: rgba(255, 255, 255, 0.45);
  margin-top: 4px;
  padding: 0 4px;
}

/* Chat Input Bar */
.support-chat-input-bar {
  padding: 14px 18px;
  background: rgba(14, 6, 36, 0.95);
  border-top: 1px solid rgba(199, 125, 255, 0.2);
  display: flex;
  align-items: center;
  gap: 10px;
}

.support-chat-input {
  flex: 1;
  padding: 12px 16px;
  background: rgba(22, 9, 51, 0.9);
  border: 1px solid rgba(199, 125, 255, 0.3);
  border-radius: 25px;
  color: #ffffff;
  font-size: 0.88rem;
  outline: none;
  transition: all 0.2s ease;
}

.support-chat-input:focus {
  border-color: #00f5d4;
  box-shadow: 0 0 12px rgba(0, 245, 212, 0.25);
}

.support-chat-send-btn {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  background: linear-gradient(135deg, #7b2cbf 0%, #00f5d4 100%);
  border: none;
  color: #ffffff;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  font-size: 1.1rem;
  transition: all 0.2s ease;
  box-shadow: 0 4px 14px rgba(0, 245, 212, 0.3);
  flex-shrink: 0;
}

.support-chat-send-btn:hover {
  transform: scale(1.08);
}

/* Tickets History List */
.support-history-item {
  padding: 14px 16px;
  background: rgba(26, 11, 58, 0.6);
  border: 1px solid rgba(199, 125, 255, 0.2);
  border-radius: 12px;
  margin-bottom: 10px;
  cursor: pointer;
  transition: all 0.2s ease;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.support-history-item:hover {
  background: rgba(38, 14, 84, 0.8);
  border-color: rgba(0, 245, 212, 0.4);
  transform: translateY(-2px);
}

/* Image Upload Dropzone (New Request Form) */
.support-upload-zone {
  border: 2px dashed rgba(199, 125, 255, 0.35);
  border-radius: 12px;
  background: rgba(26, 11, 58, 0.4);
  padding: 16px;
  text-align: center;
  cursor: pointer;
  transition: all 0.25s ease;
  position: relative;
}

.support-upload-zone:hover, .support-upload-zone.dragover {
  border-color: #00f5d4;
  background: rgba(0, 245, 212, 0.05);
  box-shadow: 0 0 15px rgba(0, 245, 212, 0.15);
}

.support-upload-icon {
  font-size: 1.8rem;
  margin-bottom: 6px;
  display: block;
}

.support-upload-title {
  font-size: 0.86rem;
  font-weight: 700;
  color: #e0aaff;
  margin-bottom: 2px;
}

.support-upload-subtitle {
  font-size: 0.72rem;
  color: rgba(255, 255, 255, 0.5);
}

/* Image Preview Container (Form & Chat) */
.support-img-preview-box {
  display: flex;
  align-items: center;
  gap: 12px;
  background: rgba(38, 14, 84, 0.75);
  border: 1px solid rgba(0, 245, 212, 0.4);
  border-radius: 10px;
  padding: 8px 12px;
  margin-top: 10px;
  animation: fadeIn 0.2s ease;
}

.support-preview-thumb {
  width: 52px;
  height: 52px;
  border-radius: 6px;
  object-fit: cover;
  border: 1px solid rgba(199, 125, 255, 0.3);
}

.support-preview-meta {
  flex: 1;
  overflow: hidden;
}

.support-preview-filename {
  font-size: 0.8rem;
  font-weight: 600;
  color: #ffffff;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.support-preview-size {
  font-size: 0.7rem;
  color: rgba(224, 170, 255, 0.7);
}

.support-preview-remove-btn {
  background: rgba(255, 0, 85, 0.15);
  border: 1px solid rgba(255, 0, 85, 0.4);
  color: #ff0055;
  border-radius: 6px;
  padding: 4px 10px;
  font-size: 0.75rem;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.2s ease;
}

.support-preview-remove-btn:hover {
  background: #ff0055;
  color: #ffffff;
}

/* Chat Room Attach Button */
.support-chat-attach-btn {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: rgba(157, 78, 221, 0.2);
  border: 1px solid rgba(199, 125, 255, 0.3);
  color: #e0aaff;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  font-size: 1.1rem;
  transition: all 0.2s ease;
  flex-shrink: 0;
}

.support-chat-attach-btn:hover {
  background: rgba(0, 245, 212, 0.2);
  border-color: #00f5d4;
  color: #00f5d4;
  transform: scale(1.06);
}

/* Attached Image inside Chat Message Bubbles */
.support-msg-img-container {
  margin-top: 8px;
  position: relative;
  display: inline-block;
  max-width: 100%;
  border-radius: 8px;
  overflow: hidden;
  border: 1px solid rgba(199, 125, 255, 0.3);
  cursor: pointer;
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.support-msg-img-container:hover {
  transform: scale(1.02);
  box-shadow: 0 4px 16px rgba(0, 245, 212, 0.3);
}

.support-msg-img {
  max-width: 240px;
  max-height: 180px;
  display: block;
  object-fit: cover;
  border-radius: 7px;
}

.support-msg-img-zoom-tag {
  position: absolute;
  bottom: 6px;
  right: 6px;
  background: rgba(10, 5, 24, 0.85);
  backdrop-filter: blur(4px);
  color: #00f5d4;
  font-size: 0.68rem;
  font-weight: 700;
  padding: 2px 6px;
  border-radius: 4px;
  border: 1px solid rgba(0, 245, 212, 0.4);
  pointer-events: none;
}

/* Lightbox Modal */
.support-lightbox-modal {
  position: fixed;
  inset: 0;
  background: rgba(4, 2, 12, 0.92);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  z-index: 100000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  opacity: 0;
  visibility: hidden;
  transition: all 0.25s ease;
}

.support-lightbox-modal.active {
  opacity: 1;
  visibility: visible;
}

.support-lightbox-content {
  position: relative;
  max-width: 90vw;
  max-height: 90vh;
  display: flex;
  flex-direction: column;
  align-items: center;
}

.support-lightbox-img {
  max-width: 90vw;
  max-height: 82vh;
  object-fit: contain;
  border-radius: 12px;
  border: 1px solid rgba(199, 125, 255, 0.4);
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.8), 0 0 30px rgba(123, 44, 191, 0.3);
}

.support-lightbox-close {
  position: absolute;
  top: -18px;
  right: -18px;
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: #ff0055;
  color: #fff;
  border: 2px solid #ffffff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.1rem;
  font-weight: 800;
  cursor: pointer;
  box-shadow: 0 4px 15px rgba(255, 0, 85, 0.5);
  transition: transform 0.2s ease;
}

.support-lightbox-close:hover {
  transform: scale(1.15) rotate(90deg);
}

/* Responsive Mobile Rules */
@media (max-width: 640px) {
  .support-modal-card {
    height: 100%;
    max-height: 100vh;
    border-radius: 0;
  }
  .support-modal-backdrop {
    padding: 0;
  }
  .floating-support-btn {
    bottom: 20px;
    right: 16px;
    padding: 10px 16px;
  }
  .support-form-row {
    grid-template-columns: 1fr;
    gap: 0;
  }
  .support-msg-img {
    max-width: 190px;
    max-height: 140px;
  }
}